Frequently Asked Question
1) What is the order cut-off time?
The order cut off time is 2pm every working day. Orders placed after the cut-off time will be processed in next working day.
2) How many days does it take to receive the products after ordering?
Delivery is within three working days after the order was confirmed or can be pick up at the shop. Please note that delivery is not available on Sundays and public holidays.
3) How to enjoy free delivery?
Spend upon $500 can enjoy free delivery. For orders below $500, minimum delivery fee is $40 shall apply.
4) Can I modify the shipping method?
Once your order has been confirmed, you are not allowed to change the shipping method. If you wish to modify the delivery method, please email us at cs@outdoorstar.com.hk to check the delivery status.
5) Is delivery available outside Hong Kong? We offer shipping Hong Kong region only and the area covered by SF Express in Hong Kong.
Save yourself the time and trouble of writing the same email over and over again by listing your most commonly asked questions and answers here. A dedicated FAQ page should help address the basic needs of your customers, cutting down on customer service emails, increasing conversions, and creating a more satisfying shopping experience!
6) How to check the status of an order and/or historical orders?
We offer shipping Hong Kong region only and the area covered by SF Express in Hong Kong.
7) Why the transaction cannot be completed and paid by my credit card?
Please ensure the validity of your credit card and the card information is correctly entered.
For further questions, please check with your card issuing bank.
8) How to know if the payment transaction is successful?
Once your payment is confirmed, you will receive an order confirmation email from us. You may also visit [Order History] under [My Account] for more details.
9) How can I report missing / wrong / defective items of my order?
For any missing / wrong / defective items, please email us at cs@outdoorstar.com.hk with
your order number and pictures of your items within 7 days upon receipt. Please
refer to our [Refund Policy] for details.
10) How to get a Corporate Sales price?
We are happy to extend our group rate discounts to various organizations, schools, and outdoor industry affiliated groups. Please contact us at cs@outdoostar.com.hk for details.
11) Is my information safe?
Please rest assured that we will not disclose any of your personal information and will not use your information for other commercial purposes. For more information, please refer to the privacy policy.
12) How to contact us?
If you have any enquiries about the order, please email us during office hours.
Office hours: Monday to Friday 09:00-17:30 (except public holidays)
Email address: cs@outdoorstar.com.hk