Privacy policy

Outdoor Star Company Limited (hereinafter referred to as Outdoor Star) take your privacy very seriously.

Please read this policy carefully. When you login or use the outdoor star website, it means that you have accepted the terms of this privacy statement. This policy explains how we collect, use, and disclose your personal data, including our obligations and your rights when processing your personal data or data.

Outdoor Star is subject to the Hong Kong Special Administrative Region “HKSAR”  "Personal Data (Privacy) Ordinance (Chapter 486)". We understand the protection of the reproduction of personal data and thank you for your trust. We will record your privacy in a cautious and confidential manner.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at cs@outdoorstar.com.hk or by mail using the details provided below:

Flat E, 5/F, Block 3, Camel Paint Building, 60 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong

Collecting Personal Information:

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and reasons.

Device information

• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

• Disclosure for a business purpose: shared with our processor Shopify.

• Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Order information

• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• Source of collection: Customers , Members.

• Disclosure for a business purpose: shared with our processor Shopify.

• Personal Information collected: name, billing address, shipping address, payment information (including credit card number), email address, and phone number. Comply with legal requirements.

Customer support information

• Purpose of collection: Conduct surveys and analysis of research and statistics, products, and services to improve your shopping experience (we can customize our website according to your interests and provide you with specific products accordingly); and

• Source of collection: Customers, Market research

• Personal Information collected: Track and analyze your purchases, transactions, shopping patterns, account activities and payment history.

• Purpose of collection: to provide customer support.

Minors

• The Site is not intended for individuals under the age of 18 years old . We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Using Personal Information:

Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Unless you have obtained your written consent, Outdoor Star will not use your personal data and contact information to conduct transactions for profit. The personal data collected and held by the company will be treated confidentially; however, if it is necessary to perform legal responsibilities in accordance with the provisions or requirements of the law, or provide services to you, or perform the original purpose of collecting personal data or a directly related purpose , The company may disclose such information to the following persons (regardless of whether they are in HKSAR or outside HKSAR):

• Courts, law enforcement agencies, or other government statutory or regulatory agencies, institutions, or organizations with jurisdiction

• The company’s contact company, participating in service sales and marketing or administration, or providing goods/services by sellers or contractors, agents, or other service providers

• Any other person who is responsible for the confidentiality of the company, including company group members, information technology consultants, data processing contractors, auditors, accountants, or lawyers who have promised to keep such information confidential

• Banks, financial institutions, credit card issuing companies or debt collection service companies

Outdoor Star will try its best to keep all personal data collected confidential. However, please understand that the company cannot guarantee the security of the transmitted data.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

You can opt out of targeted advertising by:

Outdoor Star FACEBOOK

Outdoor Star INSTAGRAM

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

Lawful Ordinance

The Personal Data (Privacy) Ordinance (Cap. 486) ('PDPO') is the main legislation in Hong Kong which aims to protect the privacy of individuals in relation to personal data, and to regulate the collection, holding, processing, or use of personal data based on a set of data protection principles ('DPPs').we process your personal information under the following lawful bases:

• Your consent;

• The performance of the contract between you and the Site;

• Compliance with our legal obligations;

• To protect your vital interests;

• To perform a task carried out in the public interest;

• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

Automatic decision-making

We [DO/DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.

• Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

[Include the following section only if you sell personal information, as defined by the Personal Data (Privacy) Ordinance (Cap. 486) ('PDPO') ]

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

[Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies]

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are permanent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in a number of ways. Please keep in mind that deleting or blocking cookies may negatively impact your user experience and some parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, usually located in your browser's "Tools" or "Preferences" menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, please see your browser's help files or through the following website: www.allaboutcookies.org

Also, please note that blocking cookies may not completely prevent the way we share information with third parties, such as our advertising partners. To exercise your rights or opt out of having your information used by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Direct promotions

If you provide personal identification information, you may receive calls, text messages, and emails from Outdoor Star from time to time, containing direct sales information about Outdoor Star's business promotion, product or service promotion offers.

If you do not want to receive the above marketing information, you can email to unsubscribe@outdoorstar.com.hk or write letter to:  Flat E, 5/F, Block 3, Camel Paint Building, 60 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong.

Changes to Privacy Policy

We may change this privacy policy from time to time. You are obliged to check our website frequently to check the latest changes in the privacy policy. Our current use of personal data is subject to the Hong Kong Special Administrative Region Government’s "Personal Data Privacy Ordinance" (Chapter 486). If we make major changes to the way we collect or use personal information, we will notify you by posting an announcement on our website or sending you an email.

If you have any questions, please email to cs@outdoorstar.com.hk